Pinged off

<p>Good day,</p> <p> </p> <p>I signed a 36 month LTE deal (Smarthome, 20Gb per month) after I discovered that despite being told otherwise my house had no Telkom wiring and the ADSL exchange in my area was full. I'm had this for 19 months and experienced terrible performance (not even close to what was advertised). I used to enjoy relaxing with an online game every now and then but this has been completely ruined as a result of this poor service. I've submitted several complaints and had two seperate techincians stop by to test and confirm that my download is somewhat below par and my upload is pathetic (0.2mb/s) and the ping is as well. I have not been informed what will be done or is being done to rectify this and it's now approaching 2 years since first signing up and raising the issue.</p> <p> </p> <p>There is now VDSL in my area (infrastructure being put in as we speak) and I was offered this service by Telkom agents last night. I would like to take advantage of the free installation and modem 50Gb special with telephone @ R799 p/m + R17 p/m (for free night and weekend calls) i.e. I'm happy to pay more overall for a stable service but I need this offer to be honoured (I have a copy) and I need my LTE to be cancelled due to poor performance and terrible resolution of this issue. I have written via the Telkom website but as yet no response.</p> <p> </p> <p>Thanks,</p> <p>Michael</p>