1 reviews | Active since Feb 2013
Pinacle customer but treated like dirt
I received our telkom account last nave night 18:00 23/11/2015. Dylandriques PTY LTD *** I am so upset. I have numerous times requested for the bill to be emailed to me. YET I received it via post. Now my account has been disconnected. I AM running 3 businesses and don't have time to wait and check who posted the accounts on time. I have made a payment on the invoice that i received that is due. THIS IS POOR SERVICE. My landline at my house is also a pinnical client but when i request a escalation to reconnect my service and being told it is my responsibilty and they can not do anything for me. I had it I feel like canceling my contracts with you and go to another service provider. I WANT MY lines reconnected today.
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number, the service number and/or account number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM170911
Regards
Narriman
Telkom Social Media Team
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number, the service number and/or account number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM170911
Regards
Narriman
Telkom Social Media Team