Pillar to post with no end in sight

Contacted by Telkom, offered an 'upgrade' 120GIG (new router, number ported to new sim) 24/10 - hardware arrives, contact Telkom, told to put new sim in router, wait 24 hours for activation. 25/10 - 24 hours pass with no activation, contact Telkom, told to wait 24-48 hours 27/10 - 48 hours pass, still no activation. Contact Sell Direct, told they're waiting for Telkom to load info on their side. 27/10 - contact Telkom via Facebook, provide info as requested (ICCID no, ID number etc) 27/10 - receive reply from Telkom via Facebook. Please be advised that we have escalated your inquiry to the relevant division, you will be contacted soon. ^NN 28/10 - no feedback, no reply from Telkom via Facebook. 29/10 - no feedback, no reply from Telkom via Facebook. 29/10 - contact Sell Direct again to be informed that there is '******* data' on our profile and the ICCID has not been loaded on Telkoms side so can't activate. 30/10 - Received reply from Telkom via Facebook. Sorry for the wait and inconvenience caused. We've requested urgent assistance with the SIM activation and feedback will be provided. Thank you. ^Maggie The ICCID you have isn't on our system. I'm not sure about *******ed data but I'll let you know when I get feedback on this. ^Maggie 31/10 - Contact Sell Direct, informed the issue on Telkoms side is affecting all clients who have upgraded and that Telkom are not answering Sell Directs emails. Nothing Sell Direct can do. Sell Direct refuses to collect hardware based on box and sim card being opened. 31/10 - Sorry for the late reply and inconvenience caused. Your query has been escalated to the relevant department for further assistance, you will be contacted soon. ^ZM 01/11 - The ICCID number is not active. ID number do not pick up any open orders for 12GB data sim. Records how a SmartBroadband Wireless 50GB deal was activated in October month. That sim show active. Except the SmartBroadband Wireless 50GB deal did you take another order, what was the deal? ^Maggie

SERIOUSLY??? 12GIG??? Expired contract activated??? Does ASNYONE at Telkom know what is going one??????