Pilar to Post by Telkom

I agreed to pay R250,00 every month,And all of sudden on the 18 April 2020 I received an invoice that I have to pay R1500,I query it and that never came back to me,On the 18 May 2020 they billed again the same amount R1500,I went to their stores to query it and give a cancellation notice until the matter is resolved,They continue billing it until it reach that amount, I wanted to know how it came to that amount because we agreed on R 250, who upgraded my contract because I never did,they must send me a full record of when did I upgrade voice recordings, or numbers that upgraded my contract during Lockdown period that amount only lasted for two months.I'm a reliable customer never defaulted my payments. They never consulted until I receive letter of demands,I'm not refusing to pay they must tell me how it came to that amount. I have went to the stores to get this resloved no assistance at all.

Consultants telling me there is nothing they can do

On the 8th December 2022, I was querying on my account which was submitted for debt collection on January 2021 with Nudebt ***. According to Nudebt the matter was closed on the 31st August 2021, As they were given the period of six months for collecting debts from the Customer on behalf of Telkom. My issue with following up the case, Telkom has blacklisted my name to the creditors, and when we do re- check with Telkom Customer Service, They mentioned to me that there is no information or record of me on the billing system of my account. So How come am I blacklisted everytime I do credit checks. While Telkom does not have my billing information and Nu- debt also has closed the case. I request this matter to be followed up and clear my name as this is preventing me to receive credit with any other Creditors in the business market. I have stated my reasons for my non-payment. and Visited Telkom stores to lodge my complain.and pause my account until the matter is resolved, but What they did they communicated with me through debt collection. Kind regards.