Picking their answers from an 8-ball

I cancelled my fibre line on 30 June, with an effective cancellation date of 31 August. No reply from Telkom. No acknowledgement. On 27 July at 4pm my connection went down without warning, while I was working. I counldn't even log into my portal - apparantly "Invalid User Name or Password". I was completely cut off. Wham bam thank you man. I was just happy to have been free from Telkom, so I didn't complain.

12 August: Receive an invoice from Telkom for August with a credit of R617.20. Invoice number 708B ********** x. I call to enquire what its for and when it will be paid. The guy tells me to email my ID and bank statement to 10210..... 14 August: I send the email. 15 August: Thank you for the e-mail sent to Telkom Billing enquiries. Please contact Billing section on 10210 and select option 2 to log a refund dispute. Could've told me that IN THE FIRST PLACE. Going in circles. 17 August: I do as per the previous instruction and call Billing. The lady logs a dispute number ********** 7 22 August #1: I call billing for a status update. The lady tells me that the "payment was already made on 17/08" and I shoud call "Simon" on ********** . That number does not exist. Maybe I made a mistake taking it down? 22 August #2: I call billing again to confirm that number for Simon. The guy doesn't even know who Simon is, but checks on the system to see what's happening on the dispute. Now this....the dispute was REJECTED and there is no credit on the account. 180 degree difference compared to the previous answer!?!?!?

I asked nicely to please check again, as I don't want to take the whole hellopeter route, because that will delay matters just more, but he said "if I feel that strongly I must contact hellopeter". Wow, way to instill confidence in an institution.

EVERY PERSON I SPEAK TO PROVIDES DIFFERENT INSTRUCTIONS, AND DIFFERENT ANSWERS. WHAT IS GOING ON IN THAT DEPARTMENT? WHAT IS GOING ON AT TELKOM?

Can someone please just muster the energy to assist me?