PICKED UP ERROR&TEAM LEADER WOULD CALL BUT NOCALL

I HAVE CALLED IN 3 TIMES LAST WEEK AND I SPOKE TO SINETHEMBA ON THE 29/02/2016 AT 04:29 DUE TO OUR ACCOUNT THAT GOT SUSPENDED AFTER KEEPING ME ON HOLD FOR 25 MIN SHE ADVISED ME THAT OUR ACCOUNT WAS SUSPENDED IN ERROR AS THERE WERE CREDITS DUE ON OUR ACCOUNT AS THEY INITIALLY TOLD US OUR ACCOUNT WAS SUSPENDED DUE TO AMOUNT NOT PAID IN DECEMBER YET OUR LINE WAS ACTIVE THE WHOLE JANUARY AND WE MADE PAYMENTS THAT WAS WRIGHTFULLY DUE TO US SHE SPOKE TO HER TEAM LEADER AND THEN CONFIRMED DUE TO THE ERROR OUR LINE WILL BE RE ACTIVATED BY THE NEXT MORNING NEXT DAY OUR LINE WAS STILL OFF THEN I CALLED IN AGAIN ON THE 01/03/2016 AT 01:29 AND SPOLE TO NWABISA AND THE SAME THING WAS CONFIRMED SHE THEN ADVISED THAT HER TEAM LEADER WOULD CALL ME BACK FOR WHAT REASON I DONT KNOW AND THAT THE ERROR WAS ESCALATED I WAS ADVISED THE TEAM LEADER WOULD CALL ME BACK BY 3 UP UNTILL NOW NOBODY CONTACTED ME AND OUR LINE IS STILL NOT WORKING THIS IS UNACCEPTABLE I HAVE BEEN STRUGGLING WITH TELKOM FROM OCTOBER 2015 WITH OUR LINE AND I HAVE TO KEEP CALLING IN NOW OUR LINE IS SUSPENDED FROM OCTOBER TO NOW OUR ADSL LINE IS NOT WORKING PROPERLY DUE TO CABLING PROBLEMS WHICH IS STILL NOT SORTED YET TELKOM FAULT