pic 3 years and still no adsl availability

3 years ago I phoned Telkom call centre to get an ADSL line they told me no availability they will upgrade in 3 years. Well 3 years later and still no ADSL connection available how Much longer must we wait what will be the cost to upgrade your ports to add another connection for ADSL surely it is not rocket science to compare cost of a customer income vs no income . lousy service. We live in an affluent area why can't we get service . internet is a necessity not a luxury