Phumulani Mashinini asset to telkom

Good day

I just made a call to your call center regarding my billing dispute and spoke to Phumulani Mashinini. I would like to compliment him for an excellent service rendered by him. I had an issue with my billing statement as i was charged for a bounce debit order. Telkom attempted to deducted funds before my debit order date and charged R202 .70 for a rejected debit plus the installment for August 2018 and September 2018 however they collected the installment for August 2018 after my pay day. It has been confirm by the agent that i will be reimbursed the fee should the deduction take place or the normal installment will be deducted this month which i am happy about it.

I would like to thank Phumulani for going an extra mile to assist me and the team leader whom i didn't get the name. I was ready to settle this account and close it, just after three months having the contract already i am experiencing bad service which was the reason i cancelled my MTN contract because they charge you fees for their own mistake of not submitting a debit. Phumulani prove to be the deciding factor and a guy with his qualities is certainly an asset to the company.

Thank you Phumulani Mashinini