Phones suspended without Reason!!

Two of my contract phones have been suspended and no one can explain why they are suspended!

Trying to get assistance to report the issue was a mission already because the customer care lines were not going through. Once I got through, I was holding on the line for what felt like ages. On top of that the options are not user friendly; difficulty to get to speak to a consultant.

On my first call to Telkom, I spoke to Phumla Vilakazi who was disinterested in resolving my issue. She tells me that the phone is suspended in error but she cannot explain what the error is. She goes on to say I have to wait between 5 and 24 hours for services to be activated.

On my second call, I spoke to Sithandiswa "Styles" Mabuza, he reiterated the same statement by his colleague that my account was paid however the system suspended both phones and he is not certain why.

I am disappointed with kind of service I have received. My lines are locked without a valid reason despite not missing any payments. I use my phone for work and for business, I currently find myself unable to perform my duties.