Phones Suspended

On the 15 February 2016 lines were suspended without notification and the bill was paid on the 2 February 2016 ,we call the call centre and spoke to Lungelo who informed us it will take 72 hours for the lines to be active and we needed to send proof of payment although the payment was reflecting on the account .On the 16 February I went to the Telkom Store in Greenstone the manager Wanda assisted me for 5 hours to speak to someone from the call centre and they refused to call a team leader or a manager as they said all were busy we had to call the call center 4 times and spoke to Karabo and Olivia Ncube with still no resolve to my problem .<br> I need my lines active will TELKOME COMPENSATE me for the time without my phones as they are quick to suspend even if payment is done without checking the account .<br> CAN SOMEONE PLEASE GET MY PHONE LINES CONNECTED