phonelines down just over 3 weeks and second time in 3 months

I write this out of desperation and total loss of faith in telkom. It’s for the second time within a period of 3 months that my telephone line has not been operational. During August this year my phone suddenly stopped working after telkom technician repaired my neighbour’s phone. Telkom admitted that their staff was *********** and wrongfully swooped my line with my neighbours line which had not been working for several weeks. I have contacted Telkom several times and they said it’s a damaged cable that needs to be replaced. After 3 agonizing weeks of not having a phone and internet connection, Telkom repaired my phone line.

2 months later we have the the same problem. Fault this time was logged 3 weeks ago. Many calls have been made to Telkom customer services and I have sent sms to their technicians. Telkom has promised to have the line repaired but they have been preaching the same thing over and over again that they will have it fixed today or tomorrow. Still no joy. I have been a loyal customer of Telkom for over 20 years and I don’t think it’s fair to be treated the way I have been. I have my daughter studying in Cape Town and I need to contact her often to see how she is. I have relatives who are overseas and they are unable to contact me. We do have mobile phones but data and airtime is expensive. We appeal to anybody out their that can help fast-track this. And I'm absolutely certain there many more clients out there that are experiencing the same problem with telkom. I am seriously condsidering terminating by account with telkom.