Phoneline Dead - going on to 3 weeks now

HI,<br> <br> I logged a fault with Telkom on the 25th September 2015 for my business line. My line is total off, not internet as well.<br> I have had to phone in numerous times to have only be told it will be escalated to the technicians.<br> Not once did a technician or telkom contact centre call me to update me on progress.<br> <br> On the 29th Sept 2015, there was a big cable theft incident and this I though might be the problem, and this was the excuse I was told when calling in. However, the lines has been sorted, on the 7th Oct 2015. However, my line is still in the same state as at the 13th Oct 2015.<br> <br> Its been a very upsetting experience, as I am still paying my monthly telkom line rental plus R500 to my service provider - but receiving no benefit at all and I actually spent over R500 in calls to telkom already over the cause of the last few weeks.<br> <br> I'm normally a very patient person, however, I've lost my patience now.<br> <br> <br> <br>