Phoned turned off for monies not owing

I have phoned the call center 3 times a day for the last week to resolve a query outstanding since November.<br> An add on internet bundle was added to my account in error. I have requested for it to be removed since November but it keeps being added and then my account keeps being suspended because refuse to pay for something I didn't ask for, don't use and keep asking to be removed.<br> I have had no help from the call center, they keep telling me they have no way of sorting it out and that they will escalate the matter but nothing ever comes of it.<br> I got a call from Mr Naidoo a manager and he told me he will try his best to sort it out and phone me back the following day, it is now 2 days later and Mr Naidoo hasn't called me back and when I phone him he is on \back to back\" calls. I have now been told by a call center agent that I have to pay my \"past due\" acc before they can help me, past due being what I would owe at the end of March only, that is still two weeks away? Also I am being charged for the time my phone has been switched off and apparently it will still be off for a minimum of 72working hours, keeping the public holidays in mind it seems my phone will be off till April?<br> "