KM
Karen M

1 reviews | Active since Nov 2015

19 Nov 2015, 17:41

PHONED SUSPENDED FOR ACC PAID IN FULL

R1501 the payment is apparently reflecting but it is under ***. I HAVE ***4 and *** LINES both came to an amount R1501 as per my STATEMENT!!! I have to explain to every single person I speak to. I have emailed, phoned, Hellopeter and even Facebook with no success whatsoever. I HAVE LODGE A COMPLAINT WITH ICASA for further investigation because on Tues I was told that it will be activated, yesterday I was told the same thing and today repeated itself with no success.<br> <br> Pathetic to say the least and *********** people working for Telkom. I insist being credit for the time my phone was suspended. PAYMENT WAS DONE ON THE 9TH<br>

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Replies (1)
Telkom
Telkom's reply19 Nov 2015, 17:53
Official
Hello Karenmarx22,

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is SM169530
We apologize for any inconvenience caused.

Regards,
Ntokozo
Telkom Social Media Team
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