Phone upgrade

<p><span style="color: #1d2129; font-family: helvetica, arial, sans-serif; line-height: 19.32px; background-color: #ffffff;">Dear</span><span style="color: #1d2129; font-family: helvetica, arial, sans-serif; line-height: 19.32px; background-color: #ffffff;"> </span><span class="highlightNode" style="border-bottom-width: 1px; border-bottom-style: solid; border-bottom-color: rgba(88, 144, 255, 0.298039); padding-right: 1px; padding-left: 1px; color: #1d2129; font-family: helvetica, arial, sans-serif; line-height: 19.32px; background-color: rgba(88, 144, 255, 0.14902);">Telkom</span><span style="color: #1d2129; font-family: helvetica, arial, sans-serif; line-height: 19.32px; background-color: #ffffff;"> </span><br style="color: #1d2129; font-family: helvetica, arial, sans-serif; line-height: 19.32px; background-color: #ffffff;" /><span style="color: #1d2129; font-family: helvetica, arial, sans-serif; line-height: 19.32px; background-color: #ffffff;">A sales consultant phoned me yesterday with regards to one of my numbers that is due for upgrade. i am on the smart plan 100 contract. i had a look on your website and decided to settle for the samsung galaxy S5. Thje sales consultant phoned me back after a while telling me that the s5 was discontinnued (so why do you advertise dicontinued phones). anyway the sales lady then said she would give ne a better deal on the samsung galaxy s6 for R399 p/m I asked her to</span><span class="text_exposed_show" style="display: inline; color: #1d2129; font-family: helvetica, arial, sans-serif; line-height: 19.32px; background-color: #ffffff;"> give me time to think it over because i sont realy want to increase the monthley rate I am paying. When the Lady did phone me back later , I asked her if we could rather look at a better deal(due to the fact that the s5 was discontinnued) for the LG G4.<br />the sales lady then told me the phone was out of stock i should look at another device.<br />the sales lady phoned me again later that day and said she would get a deal on the Lg G4 and that she would phone me back today. 16:00 today i phoned <span class="highlightNode" style="border-bottom-width: 1px; border-bottom-style: solid; border-bottom-color: rgba(88, 144, 255, 0.298039); padding-right: 1px; padding-left: 1px; background-color: rgba(88, 144, 255, 0.14902);">telkom</span> 081180 and asked the lady that picked up if <span class="highlightNode" style="border-bottom-width: 1px; border-bottom-style: solid; border-bottom-color: rgba(88, 144, 255, 0.298039); padding-right: 1px; padding-left: 1px; background-color: rgba(88, 144, 255, 0.14902);">telkom</span> has a complaints department. this lady was very polite, she listned to my whole story and said she would put me through to the sales department thy will be able to pick up who phoned me yesterday. i was just transferred to a choise menu after that i held on for nearly 20 minutes no one helping me. meanwhile i chose the option to chat to an agent online and chose the option "sales". after explaining this whole story again the online agent Stacy-Lee told me that they do not deal with sales.</span></p>