phone upgrade

i was at the store on Sunday to upgrade my contract and was advised that few checks had to be made and i should follow up given this case number *** on Thursday i called they advised that i can come collect the phone. i was at the store and was told the colour that was approved is not instore. and was asked to come back today to fetch my phone still again more problems. i dont have my phone because they say the consultant dealing with my phone application is not in today. driving to rosebank cost money being told over and over again to come back its not on. can someone contact me and sort this out