Phone Telkom is you have time to waste!!!

Yesterday morning (8:00 2015/02/11) I call 10210 to ask for a check on my DSL line. At exactly 60min of hearing the same music, somebody eventually decided to pick up the line. So I asked them to please check my line which followed with the normal info required. The result was that according to the person (Mooney) the line was working 100%. So I'm satisfied and try to catch up on the hour of work I've lost... Last night I got home, I checked the router and found that, not surprisingly, my DSL was still not working. So I phoned my ISP. They helped me reset the router do various checks etc with no result. The problem was still originating on the Telkom side of things. So here I go again... Phoned 10210 at 19:20 and had to spend another 45min waiting for Ismail to pick up. So again I asked for the line to be checked and this time Ismail told me that the problem is with the exchange. For me that DSL means I can do my standby work (IT Support) from home @ 02:00 in the morning and do not have to wake my kids including the toddler get them in the car and go to the office with them when my wife is out of town.<br> <br> I need my line fixed or I might also have to get you to hold on for the payment