Phone suspended in error, bank account erroneously debited and BAD SERVICE received from Telkom Call Centre Consultants

I am a Telkom contract customer and currently have 3 devices with them. One of my contracts expired recently and I changed it to a month-to-month contract with Telkom. Recently I received an sms telling me the number( ********** 093) was suspended due to non-payment. I enquired on 17/01/2019, because I was surprised as the full outstanding amount due had been paid by myself. I was then informed that I had 2 accounts with Telkom, which was a surprise to me. I was told another account was created when I changed the number to a month-to-month contract, which I NEVER requested. When I checked my emails I saw that I received statements on the 4th and the 10th of January 2019, showing that the amount due is the end of January 2019, BUT 2 deductions were made on my bank account on the 16th, which resulted in 2 unpaid debit orders, because I did not know about this other account or made provision for it. I phoned the Telkom last week Friday(17/01/2019), explained the situation and was told the money I had paid was allocated to the wrong account and now needed to be transferred to the correct account by Telkom and my account would be unsuspended in 72 hours. I followed up yesterday(Monday, 21/01/2019) before 5pm and spoke to Mkasonkhe Lambo who told me the money had been transferred to the correct account and the phone number would be unsuspended within 2-5 hours. I phoned today again after 3pm and after holding on for 15 minutes the phone was dropped. I phoned again and spoke a rude lady with the name of Minenhle Buthelezi answered the phone and said I did not pay. I had to explain all over again what had happened and she said the phone cannot be unsuspended due to non-payment. WHAT THE HELL??? The person I spoke to yesterday quickly checked the system and knew what had happened, but the 1 I spoke to today is telling me something totally different. Her 2 colleagues understood the problem and advised me this would be resolved speedily, but today she is adamant that there is no way this account would be unsuspended. This has inconvenienced my business, because clients are struggling to contact me on this number that I use for my business. I have been a client with Telkom for about 5 years and they treat me like this. It looks like Telkom is trying its best to get rid of their loyal customers. An separate account was created without me requesting it. Also on the new account the amount due is only payable on 31/01/2019, but I was billed on 16/01/2019 twice, of which I now have to pay for that, and my business have suffered due to Telkom's incompetence. If this is how Telkom treats its clients I will have to take my business somewhere else. Here I was considering taking out another contract with them, but NO WAY! The first 2 persons I spoke to clearly understood what happened, but the 3rd person was so rude and just refused to help me. Please sent Minenhle Buthelezi on customer service training and train her to understand your systems, because the person who helped me yesterday quickly understood from what I said and what was on the system, what is going on. My business is suffering at this moment due to Telkom's bad service.