Phone suspended for R12,00 due to Telkom Fee increase!!!!

Telkom has been suspending my account every month for the past 2 months even though my full agreed debit order was deducted on the agreed date. Upon my request as to WHY my account was suspended I was told that Telkom had a fee increase and I short-paid them by R12,00. I asked them to please include this R12:00 on my debit order as I don’t want them to suspend my account every month for 6 days because of R12,00 and how can their fee increase affect me without them fixing the issue on their side. I was promised that it will be fixed. They ended up suspending my account again the following month hence me having to call in again and requesting that they fix it. They promised that the right amount will be deducted this month, but YET AGAIN TELKOM FAILS TO DO WHAT THEY SAID, meaning my account will be suspended again for R12:00. The idiots assisting has no clue what they are doing, they have no customer service whatsoever and gets very offended(SHAME). Maybe you should train your Customer Services to handle frustrated customers and to their jobs properly by not dropping phones in your customers ears because they can’t take the heat….If you can’t handle the heat my darling get out of the kitchen you are in customer services for a reason!!!! All I am told is that they will escalate the situation and that is where it stays. My account has still not been sorted and this is now the 3rd month in a row!This is SHOCKING. Im sick and tired of calling each month, making an additional payment of R12,00, because telkom had an increase on their side….having my account suspended for 6 days….HOW IS their FEE INCREASE MY PROBLEM???TELKOM you should catch a wake-up and assist your customers when they ask you to do so. Not just escalate the situation, employ people that know HOW TO ASSIST!!!!