Phone suspended even after payment made

Item: Telkom
Rating: 2
Author: Desmond H

After I have made payment towards my account, prior to the cut-off period, my account was suspended. After contacting the national call centre I was asked to forward proof of payment, which I did, but the account is still suspended with no time frame of when action will be taken. I am also being charged for reconnection even though payment was done before cut-off date.

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Replies (1)

Telkom's replyOfficial

21 Sept 2015, 13:11

Hello DDHopkins,

Thank you for making contact with us

This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.

We do apologize for any inconvenience we have cause to you.

Should you need to contact us for any further questions please contact us via Email: ***.

Your reference number is: SM147628

Regards
Luleka
Telkom Social Media Team

Telkom's reply21 Sept 2015, 13:11

Official