MB
Monique B

1 reviews | Active since May 2013

19 Apr 2016, 17:48

Phone suspended after payment has been made

This is a very serious matter.<br> My payment didn't went through as it was suppose to, because i work for myself and clients does not always pay on time as they are suppose to.<br> Last week Thursday 14.04.2016 Telkom sent me a message saying the amount of R1517.00 is outstanding, as I was saying I was waiting for some payments to show so later that day a payment did came in so immediately I made an eft payment of R1517.00. i even phoned Telkom telling them that i did make the payment \PLEASE DONT SWITCH OF MY PHONE AS THIS IS MY BUSINESS PHONE NUMBER\" yesterday morning i received another message saying that within 48hours Telkom will switch of my phone, i then phone Telkom call centre again telling the i did make the payment\" PLEASE DONT SWITCH OF MY PHONE AS THIS IS MY BUSINESS PHONE NUMBER\" my phone was switch off last night both ways i can't even receive any calls. I have phoned Telkom call Centre 8-9 times today not getting any help at all. as this is my business phone I'm losing business by the minute. But it seems that Telkom does not care about their clients.<br> So this leaves me with no other choice but to go public with this letting people know what service Telkom provides."

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Replies (1)
Telkom
Telkom's reply19 Apr 2016, 20:50
Official
Hello password30,

Thank you for making contact with us

This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.

Should you need to contact us, please contact us via Email: ***.


Your reference number is SM225334

Regards
Telkom Social Media Team