phone suspended after paying

Hi my account was suspended and Telkom Debited the amount on the 31st October. I spoke to 2 consultants who told me the account would be opened by the rnd of the day and I must email my proof of payment through which I did. I called again for a follow and spoke to Nomalanga Zondi who you'd me I must wait for many days before I can be assisted and she told me the other consultants didn't know their work. I'm really angry coz I need the phone to be opened or maybe cancelled so I can go to Vodacom or something.