phone ****** in telkom repair centre. phone 14days old

<p>To my biggest dissapointed. i moved my contract over to telkom. im paying 2 contract currently vodacom untill end of january and paying telkom but got no phone. i opened the contract 16 october 2016. 2days after my phone was still not working. i went to menlyn at telkom and they said they waiting for vodacom to release my number. 3 days later my phone started working. i got iphone 7 plus. the 29th i wanted to take a picture and my screen was pink with a white line through it everytime i put it on camera. the phone was 13days old. keeping in mind i couldnt use it the 1st 5 days. the following day on the 30th of october 2016 i went to menlyn telkom. when i wanted to book it in, they couldnt book in my phone coz it was still not register on the network, but took the phone and asure me they will book it in monday, the 31st october 2016. ( serial number not on the system writed on my dublicate invoice i got on the 30th october) they then booked it in the next day my referense number:JRJ028438. After that i went in every week to hear what is the process. we called the telkom customer care line to hear that my phone is been lost/****** out of the repair centre. cladine said i should go back to menlyn and get a new phone. i went back to menlyn. they didnt know about anything. and didnt want to help me. i went back the following day and they wrote a email and said i would get a reply on monday the 21st of november 2016. untill now i didnt get any reply. why should i pay for a ****** phone. i want this matter to be sorted out asap or i will cancel my contact i will share my story on other social plantforms such as facebook twitter. and will go so far as legal action!!! its a brand new phone that i dint even get time to use. i will forsure let everyone know that dont be fooled like me by big data bundle or unlimited calls from telkom for a lower price thn vodacom, coz their after servise is non excisted!!! rather stay with the well know brands like vodacom that gives you better after servise!! its not worth it in the end to stand over 45min in the telkom line at menlyn. the manager/ supervisor is always busy with a meeting!! they never come out to see you or assist. and everyone working at telkom menlyn is uncompetant to help u. they just pull up their shoulders and say they dont know. after3 weeks of me fighting with them they gave me a loan phone. they refused to give me one when my brand new phone was booked in. i am so dissapointed with the servise i got so far.</p>