JM
Jabulani M

1 reviews | Active since Apr 2018

12 Apr 2018, 10:19

PHONE SCREEN REPAIR

This is worst service i have received from both Telkom and Finrite. With their consultants seeming unsure and rude when you ask them questions about my phone.

I have booked my phone in for repairs at the telkom store in mall of the south on the 8th of february, up to today the phone hasn't returned. When i call finrite they say the phone is with the store? the store says they don't have the phone. i have been paying full 2months and now going vto the third month for a phone that i don't have. it is very unpleasing and energy to deal with you guys. Nobody seems to know where my phone is. guys please sort this out now.

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Replies (1)
Telkom
Telkom's reply30 Apr 2018, 09:16
Official

Good Day

Thank you for allowing us the opportunity to assist further on your query.

Kindly confirm your affected telephone number/s so that we can be able to investigate, assist and provide feedback.

Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.

We sincerely apologize for the inconvenience.

Kind Regards

Tumelo

Best regards,