Phone Repairs

Took a contract phone with Telkom 4 months later the phone is giving me problems, I called the contact centre spoke to a lady by the name of Sinazo, the conversation started off nicely but when I started asking questions about why am I being charged for this service when my phone is still under warranty she hang up.

Telkom consultants want to shift the blame on me as to why the phone is giving problems instead of taking ownership and investigating the issue at hand, I am told there is a possibility that during repairs my phone might come back with more issues which I will also be charged to get the issues resolved.

I am utterly disappointed with the procedure and finding myself at a cross road with no direction to take.

Please can I ask for the above to me disclosed at the time when consultants are selling the products to us.

Thank you Fikile