Hellopeter
Share Your Experience
FP
Frank P

1 reviews | Active since May 2012

10 Jan 2017, 11:04

Phone Repair Taking more than a month

<p>Telkom in Woodlands booked my phone in on the end of November. I've been trying to get an update on my phone, but all I can get is that they don't have feedback on my device.</p> <p> </p> <p>I've been sitting for a month and a almost two weeks without my handset. It's taking a bit long don't you think?</p> <p> </p> <p> </p>

0
Replies (3)
FP
Frank P's update13 Jan 2017, 11:15
Reviewer Update

Here is telkoms message:

"

Official private business reply:
Good day

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.

"

And I stil haven't received any feedback whatsoever.

FP
Frank P's update17 Jan 2017, 15:55
Reviewer Update

You apologized on the 11th, You mailed me yesterday to ask me for my ID number to check on my case, and it has taken 6 days to check what the status on my phone is! Do you comprehend that I have been without my phone for almost two months? Really??

FP
Frank P's update20 Jan 2017, 19:35
Reviewer Update

Telkom's reply:

Official private business reply:
Good day

Kindly inbox us the number in question, and I.D number for further assistance.

Regards

Thokozani

Telkom Social Media Team

My Reply:

This is the most ridiculous thing in the world. You mailed me 4 days ago, asking me exactly the same thing. I rep**** on that email with my ID number.

Yesterday Lindani Shusha asked the same thing. I rep**** that I already gave you my ID number three days ago!!

Now you ask me for the exact same thing. And you know what? I still don't have a clue what is on with my phone.