Phone repair

I booked my phone in on the 30th of October for repairs and did not get any communications from the store only to find out after I actually call them on the 13th of November that the numbers there where incorrectly captured so they sent messages to the wrong number the Consultant over the phone assisted me with changing the numbers so I got the messages I was supposed to get and did as it stated.

Now today 28th of November nothing is communicated with me so again i called to find out what is happening with my device and the Consultant tells me my phone was returned to the shop not repaired. So the questions I have are:My phone was booked in on the 30th last month it takes telkom 7-14 days to quote you,My phone was returned on the 11th which is less than 14days,okay I understand they could not get hold of me since the number was incorrectly captured by them still,Telkom has my profile the numbers they where contacting on are my contracts numbers why couldn't they see it incorrectly captured by the Consultant that booked my phone in and took the correct numbers on my profile to contact me? Secondly I called on the 13th and had information updated however the Consultant decided to keep it to her self that my phone is returned to the store wasting me more time cause I would have went to the shop and my device would be i my hands now. Now what supposed to be done with all such service??