Phone ordered - No trace of order

I called Telkom Online Sales (10213) to avoid having to stand for hours in a queue at a Telkom store. Nomzamo answered and assisted with me adding another contract to our already 5 other contracts. This process took 48minutes. At the end of this long process she tells me that they are having computer problems and that she could not give me a ref number but that she would email it to me (after checking my email address again).That was a week ago. I called again on Monday and held on for an hour then got cut off. Called back and Khanysile answered after another 40mins.She could find no trace of my order but put me on hold.She came back and promised that Nomzamo would call right back.I knew that would not happen and told her so.She assured me. I am still waiting. Yesterday I called again and held on for 1:45mins! then was cut off. Message: network busy. All I want is for Nomzamo to do what she said and process my order. We need the phone urgently. This is totally unacceptable and service from both Nomzamo and Khanysile appalling! This should be reported to their manager.