1 reviews | Active since May 2017

16 May 2017, 19:41

PHONE ORDERED 2 WEEKS AGO

<p>I ordered a phone two weeks ago. I had to phone a week later to remind them regarding the order, they phones back in 15min. I was driving and phone got cut due to bad signal. They don't bother phoning back. I phoned them yesterday twice, every time I phone back I have to hold on for 30 to 40min before a phone gets answered. The 2nd time when I phone, someone eventually answered and gave me a response that someone will contact me before end of business. It's been a day and a half later and still no one bothers phoning back. I can't believe this redeculous service from them. I have a contract for three years and never had good service. Why put trust into a company and they don't know anything about customer service... THEY ARE A HUGE DISAPPOINTMENT... BAD... I can't waist my time everyday on the phone following up on my order... Where the hell is your service or are you just don't care about customer brand? </p>

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Replies (2)
Telkom
Telkom's reply18 May 2017, 10:45
Official

Hello reyneke-rey-lu****

This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.

Regards
Noleen
Telkom Social Media Team.

Best regards,

Telkom
Telkom's reply25 May 2017, 09:45
Official

Thank you for making contact with us.

Please be assured that we have sent your query to the Sales Team for further assistance, they will be in contact with you.

We apologise for any inconvenience caused.

Kind regards,
Launa
Telkom Social Media Team

Best regards,