Phone not working for almost a month now

Our telkom phone is not working since 28 Aug 2017. We reported it and received reference number 13CTZ270817. We were informed that is was a bulk fault in the area due to cable theft. The cables were fixed within the next week or two, and many of the lines were working again, but not ours. I received a call from telkom asking if our phone was working. When I said is was still out of order, the person said a technician will come out. Nobody came. On 13 Sept 2017 I received a sms saying that the problem was resolved, while it was not. So a new call had to be logged, ref no 101CTZ130917. On 15 Sept 2017 I called to follow up and was told that the line will be fixed later that afternoon. Did not happen. I called again on 16 Sept 2017 and was told by the consultant that he will ask the technician to call me - did not happen. I then complained on your facebook page and just received the same stories and excuses. My request for a telephone number of somebody in management who Ican call was just ignored. I was told that the the lines must just be switched on at your exchange, why is this not being done?