Phone not reconnected

I have been experiencing billing problems since July 2015. Finally after my contact with Telkom via hello Peter the nonexistent Adsl account was sorted(hooray) however due that old bill escalating each month and me refusing to pay as it was not a service in use Telkom had finally in December suspended my telephone landline stating my bill was unpaid. This happened early in December. I am now paying rental for my landline which is being suspended. After calling again on 14/12/15 I spoke to Nompilo Thusi who confirmed that it was a mistake and an incorrect code was logged thereby suspending my landline instead of the Adsl. She said a request was sent Referene no:***6 and a note was attached to uplift suspension as it was not clients fault. I have been paying my bills for my landline despite the account debacle I refused to pay for that nonexistent Adsl!!!! Now my landline is suspended due to some *********** sales agent. I WANT MY SUSPENDED LINE uplifted and I REFUSE to pay reconnection due to your fault. I also refuse to pay for the rental of the line for the entire month of December as I had no line. This is of utmost irritation and needs IMMEDIATE ATTENTION.