phone not installed

I have been a subscriber to Telkom for over 10 years and had this year moved house and requested to transfer my service to my new address but has since August failed to get my new phone installed .<br> I was requested to pay R225.00 to have my line moved which I did on Ban Number : *** and payment code :***. The order no: *** was .<br> When we contacted your call centre was advised that this was never processed. Then decided to get an ADSL service with Telkom and app**** for this service as per above order number the technical came out on the premises on the 1/10/2015 and stated that there needs to be new cabling done several attempts to confirm when this is going to be done has proved unsuccessful and neither can we get an reference number in regards to the said cabling.<br> Can your office please assist to investigate and advise if the order for the cabling has been placed and if so when can one expect this to be done.<br>