Phone not delivered

I upgraded my contract on the 27 November . I was advised the phone will be deliveeed in 5-7 days. I called multiple times to query the delivery. Telkom nor the delivery company assisted with any information. I called yesterday, and was advised phone was not delivered due to Telkom fault of not having my residential address on the waybill. Today I called and was advised order will be resent for delivery. From the 27th to date, nobody from Telkom has contacted me regarding the issue. I have made more than 20 calls. I wonder if this complaint will even be addressed and will I ever receive delivery of this phone.