Phone not being delivered

I’m so angry at Telkom I app**** for contract it approved than Telkom used (courier it) to send my parcel than last week Saturday I received an sms saying my delivery is on it way till todate I haven’t received anything I called courier it and there are saying driver said I was unavailable which is not true okay fast foward this morning I called their switch board they said delivery is on its way but I didn’t receive not even an SMS when I asked why I haven’t received an SMS that lady said she doesn’t know now time is 17:34 still nothing…..I’ve never been this angry Telkom leted me down with this courier it service….I don’t have phone my phone is stucked with them