Phone lines down

<p>On about the 25th of August our phone line went dead. I went online and got a reference number 379CRK250816. A week later my update is that the terchnician who was hadling the fault has passed it onto another technician. I ask for their superiors and get given a new helpline ( ********** 473) and a new reference (307790) as of yesterday my update is that the fault has still not been given to any technician.</p>