Phone line repair call closed without resolution

Hi there,<br> <br> We reported a fault to telkom on 17 June 2015 for our residential phone line that is completely dead. This happens at least every 2nd month.<br> <br> We received an SMS this morning informing us that Telkom has closed the call because they cannot get hold of us to gain access to the premises, despite us providing them with 2 alternate numbers (which no one attempted to contact either) and having someone at home ALL day, every single day since the call was logged, and we now have to relog the call. Your techs are lying and never pitched.<br> <br> It's taken 9 days for us to receive an update from Telkom, only to have the call closed.<br> Ref 119CWZ170615. Please re-open this case immediately.<br> <br> Why should we continually log the same tickets over and over again with no resolution?<br> Please reopen immediately. <br> <br> Chris