phone line out of service

My telephone line *** was reported faulty on 04/01/2016 and the technician came out on the 26/01/2016 and cleared the fault but my line still did not work. I the reported it again on the 26/01/2016 and i told them that the technician did not repair the line and received another reference number. i am still waiting for the repair. The technician did come out on 15/02/2016 but because they did not communicate to me they were coming my helper could not let them in. I have since contacted Telkom everyday since regarding this matter but all i get is apologies. I instead have been told that their technician has tried to call me and he has been unsuccessful. I have received no calls from Telkom since the initial report and constantly have to use my time and calls to try and get an answer from them. i have asked them is this the service that Telkom gives us loyal customers??