TF
Teresa F
1 reviews | Active since Mar 2016
02 Mar 2016, 15:43
Phone line out of order more than 10 days.
Phone line with ADSL has been out of order since 18 Feb, fault reported on 19 Feb, no further feedback from Telkom since 20 Feb. It is way past the Service Level agreement. We have had no phone service or internet access for almost 2 weeks. This is unacceptable!
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Telkom's replyOfficial
02 Mar 2016, 18:16Hello Teresa F,
Thank you for making contact with us. Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM207834. We apologise for any inconvenience caused.
Kind regards
Mwezi
Telkom Social Media Team
Thank you for making contact with us. Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM207834. We apologise for any inconvenience caused.
Kind regards
Mwezi
Telkom Social Media Team
Telkom's reply02 Mar 2016, 18:16
Official
Hello Teresa F,
Thank you for making contact with us. Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM207834. We apologise for any inconvenience caused.
Kind regards
Mwezi
Telkom Social Media Team
Thank you for making contact with us. Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM207834. We apologise for any inconvenience caused.
Kind regards
Mwezi
Telkom Social Media Team