PHONE LINE OUT OF ORDER

The phone has been out of order since Friday 17th July. Reference number 78CRZ210715 <br> <br> Queried/followed up Tuesday 21st July at 08:55<br> Queried/followed up Thursday 23rd July<br> Queried/followed up Saturday 25th July<br> Queried/followed up Monday 27th July<br> Queried/followed up Wednesday 29th July escalation number 716620.<br> Queried/followed up Friday 31st<br> Queried/followed up Monday 3rd August <br> Queried/followed up Tuesday 4th August and sent an email. <br> Visited Telkom customer service Eastgate Johannesburg 5th August<br> Queried/followed up 8th August<br> Queried/followed up 12th August<br> Queried/followed up 13th August<br> Queried/followed up 17th August escalation number 726947<br> <br> Phone still not working and an automated reply \general fault in the area". Cannot get to anyone who can say 1) what the problem is 2) how long will it take to fix and 3) when will someone be working on it!<br> """