NR
Nathan R
1 reviews | Active since Jul 2011
09 Dec 2015, 11:36
Phone line not installed. No customer service
I app**** weeks ago for a phone line to be installed. I have not heard a peep from them. I have tried calling the branch and no one gets back to me. I have tried calling customer service and I'm put on hold for about 4 minutes and then the line goes dead. I have tenants moving in. This is an EMERGENCY. I could lose my tenants thanks to TELKOM
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Telkom's replyOfficial
09 Dec 2015, 11:59Hello citizen77,
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM176448
Regards
Narriman
Telkom Social Media Team
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM176448
Regards
Narriman
Telkom Social Media Team
Telkom's reply09 Dec 2015, 11:59
Official
Hello citizen77,
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM176448
Regards
Narriman
Telkom Social Media Team
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM176448
Regards
Narriman
Telkom Social Media Team