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DM
Dietrich M

1 reviews | Active since Feb 2018

28 Mar 2018, 13:14

Phone line not getting repaired

Our Phone line goes dead each time it rains and then takes weeks to get repaired.

This time it has been off since 16 March 2018. It is now 28 March and nothing has been done.

Faults get logged and customer care only responds to say that they are busy working on it. No technicians get sent out.

This is a known issue with infrastructure that stops working after it rains.

0
Replies (6)
DM
Dietrich M's update28 Mar 2018, 13:17
Reviewer Update
Some details about the problem. "There is a network outage in your area. We are aware of the issues in your area and are working on restoring the service. Services linked to 2366 should be restored soon, however if you would like to proceed with logging a fault, press continue."
DM
Dietrich M's update28 Mar 2018, 13:18
Reviewer Update
Network Outage logged on 16 March 2018: # ********** 4
Telkom
Telkom's reply19 Apr 2018, 07:55
Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.

Your reference number is AI***


We apologise for any inconvenience caused.

Kind regards

Yazied

Telkom Social Media Team

Best regards,

Telkom
Telkom's reply23 Apr 2018, 19:51
Official

Hi Dietrich

Thank you for allowing us the opportunity to assist further on your query.

Kindly confirm your affected telephone number/s, reference number if available and contact details, so that we can be able to investigate, assist and provide feedback.

Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.

We sincerely apologize for the inconvenience.

Kind Regards

Tumelo

Best regards,

DM
Dietrich M's update24 Apr 2018, 12:15
Reviewer Update
Good day The problem has already been resolved, almost a month later. You have an internal communication gap if you did not know that already which is also part of the problem with Telkom. Thank you for trying to assist even if it only took you about a month to reply on here.
Telkom
Telkom's reply28 Apr 2018, 15:28
Official

Good afternoon Dietrich

So sorry for all the delays thanks for the feedback. Happy everything is sorted on your end.

Hope you have a lovely weekend.

Best Wishes

Jawaad

HelloPeter Team

Best regards,