Phone line not fixed

My telephone line went down on Thursday the 11th of February. I reported the fault online on the same day and waited for an sms with the fault reference. I received nothing. I did this process several times and I still received nothing. I then went to the Pavilion branch on Monday the 14th of February to speak to an actual person to help me deal with the case. This person told me that they would enter the fault manually and escalate the case to priority. I again received no sms or follow up with a reference to my fault. I then went to the bluff branch on the 17th and stated the situation to the person helping me. She then said she would report it manually for me and escalate it to priority for me. Again nothing happened so I went back there on the 19th and explained to another person what had happened. This person then checked online and saw that nothing had been reported on my line and that she would report it manually and escalate it to priority. I then waited 72 hours for someone to contact me like she had instructed and I still have received nothing. Thursday the 25th of Feb will be 2 weeks since my line went down and have had no help whatsoever.