Phone Line needed!

I placed an order with Telkom 5 weeks ago and got feedback today stating they,cannot give me the service due to ****** cable. I need a phone line and will pay for the line to be reinstated. My mother is sick and need it for medical reasons, also oceans to install an alarm system. The mobile reception is bad in the area so we really need the phone line. If I don't get a resolution in this week. We will take this to the Ombudsman. And news papers. I didn't want it to get to this stage however Telkom should start considering our personal circumstances. Why don't you just sell your infrastructure to other businesses who aren't as useless as you guys are. I will start recommending to everyone to go to the Ombudsman if this is not resolved.