Phone line lying on the ground for over a week

<p>I reported a fault over a week ago, I was given a fault number 211CNK040317, (very smooth system btw).</p> <p> </p> <p>On Monday I phone to say that the phone line was on the ground, I was told that the line was 'been tested'.<br />I pointed out that there is nothing to test, the line is on the gound, it will never work...</p> <p> </p> <p>On Tuesday, I got an sms telling me that Telkom will attend to the faulty service.</p> <p> </p> <p>I called again, I was told that the technician was testing the line, again, I told them that the phone line was broken and lying on the the ground, there is nothing to test, it is on the ground!</p> <p> </p> <p>On Friday I got another SMS telling me that telkom is busy investigating the issue.</p> <p> </p> <p>What is there to investigate??? the phone line is on the ground, it needs to be reconnected.</p> <p> </p> <p>What else can we do to have this looked into???</p> <p><br />Again, the phone line is _on the ground_, there is nothing to test, nothing to investigate.</p> <p> </p> <p>It was working fine, then the line broke so my guess is that it just needs to be re-connected on the pole.</p> <p> </p> <p>This is very, very fustrating indeed.</p> <p> </p> <p>Now I have no phone, no internet, nothing, (and of course, I am been charged for it...)</p>