Phone line is out of order from past 37days

Dear Sir/Madam,<br> <br> My telephone line isn't working from the 05/04/2016 and i lodged a complaint on the 12/03/2016, My complaint Ref No: 182CNK120316 and my escalation Ref No: 839334. <br> i have been calling the costumer care everyday and they say the same thing \ The technician has reported it as a bulk fault and have to change the cable\" and this reply is from the 18/03/2016. <br> <br> I even sent a email to the escalation department [Email Removed] on the 12/04/2016 i received an automated email saying they will reply me soon and i haven't got a reply from them.<br> <br> They are not fixing my fault!<br> <br> I am really fed up of this!<br> <br> Please help to fix my phone line."