Phone line fault not being attended to

<p>In the process of requesting my line to be upgraded from ADSL to VDSL over the phone, it seems I lost all connectivity and now there is a ground fault on my line. Keeping in mind that I had a fully functional ADSL connection at the point of making that upgrade call. Logged a fault 206CWZ231216 on 23 Dec 2016 and till today (29 Dec 2016) there has been zero progress. I have no line service at all now! It is extremely frustrating to not have the ability to make/receive telephone calls or access the internet.</p> <p>Numerous calls to technical support and every time I am given the same answer....awaiting a technician to be assigned. This fault was even escalated, which seems to have achieved nothing. No supervisor/manager is willing to speak to me or call me back to explain why there is no progress with this fault. </p> <p>Absolutely appalling customer service levels from Telkom. I am extremely dissatisfied and disheartened by this lack of progress. I should be reimbursed for the days of no service that I am paying for!!!</p> <p>Please have this rectified immediately!!!</p>