Phone line down - no response

Hi,<br> <br> My home line stopped working on the 20th July. I reported the fault online (ref 383CRZ210715) and didn't hear anything from Telkom. I then phoned them a few days later. When I eventually got through to them, I was told the issue would be escalated and I was given an escalation number (715 873). Last week, my wife again phoned Telkom. She was told that someone would come out to look at the problem today (9 August) at 12:00. When she queried the date and time, she was asked whether she wanted to speak to the supervisor. Needless to say, nobody arrived today, so in hind sight, a chat with the supervisor may have been a good idea. <br> <br> I have also sent two emails to escalate the problem and heard nothing, although the website has a message saying that they will contact you shortly after sending a message.<br> <br> I work from home and have a new business opportunity for which I need a high speed ADSL line, which I can't get working until I have a working phone line. I am really at my wits end. Telkom just seems like a bottomless pit at the moment, with queries going in, but nothing coming out!<br> <br>