phone line down for 3 weeks - still not fixed

we have been left without a landline phone for more the 3 weeks , due to a fault with Telkom lines , when calling the call centre they advised that the problem will be fixed . <br> <br> on Saturday we called the call centre for the 4th time , it was said that the problem is fixed and the line will work in 2 hours , it is now Monday and still no line , nor can we receive or make calls. <br> <br> Can someone please tell me what is going on , I am sure not going to pay for this poor service and down time .