Phone line down for 2 weeks, no service offered.

My phone line has not been working now for two weeks. I have contacted the Telkom call centre on a number of occasions and my line is still not working.<br> My ADSL line is now also not working.<br> I first reported the incident to Tshepo on the 12th of October who confirmed there was a fault on my line and gave me a reference number.<br> On the 15th of October, I spoke to another lady (I did not get her name), who advised me that the problem was not on my line, but an area problem.<br> On the 20th of October, I spoke to Kutala at +-08:15 who gave me an escalation number.<br> She advised me that a technician had been to my house and that nobody had opened up for him. I have no calls received to tell me that somebody would be coming though and I was home all day on that day (18th).<br> On the same day, I spoke to Class at +-12:45 who advised me that he would get the assigner to call me which he did not.<br> This morning (21 October) I have been on hold for more than 30 minutes from about 08:15. It is unacceptable to be paying for a service that I do not receive, yet alone any support from the Telkom call centre.