Phone line down for 2 weeks

On 18 Nov 2015, my Telkom land-line went down, came back up briefly and then went down again. The next day I reported it to Telkom via their automated logging process (Fault: 705CRK131115) and received a response that Telkom would try to resolve the problem ASAP. <br> To date, no-one has contacted me. I have called several times and have escalated 3 times, the last time speaking to a manager who \promised"that my issue would be attend to on 25th Nov. Unsurprisingly"